Monday, December 21, 2009

Eurostar Trains Cancelled


Ongoing bad weather conditions in Northern France have forced Eurostar to cancel it's services today for the third day in succession.

The first snow train to leave for the Alps was due to leave on Saturday, but with 2,000 passengers on five trains stuck in the Channel Tunnel over Friday and Saturday, thousands of other travellers had Christmas travel plans disrupted.

In the lastest statement released last night, Eurostar said:

"As we suspected, the acute weather conditions in northern France have caused the disruption.

Every year we carry out a ‘winterisation’ programme of the entire fleet which to date has successfully protected our trains. We now know, however, that we need to further enhance the snow screens and snow shields in the power cars of the trains.

We have already started making the modifications and to ensure that these new protection measures work effectively we are conducting a further series of test runs.

We sincerely regret having to take this decision and we understand how frustrated and disappointed travellers will be, particularly those who have been waiting to travel for the last two days.

We strongly advise passengers whose travel is non-essential to change their booking to a later date or claim a refund on their tickets.

For customers who have been unable to travel over the last few days, Eurostar will cover the cost of out-of pocket expenses, for example, hotels and taxis. Full details of our compensation policy are on www.eurostar.com

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